Support · Australia

A pause is always an option.

If gambling is affecting money, sleep, relationships or work, you do not need to prove a problem before asking for help. A bonus is not a reason to continue.

Free, confidential support

The National Gambling Helpline is available 24 hours a day on 1800 858 858. Gambling Help Online also provides support resources and online counselling options. These are support links, not commercial offers.

What BetStop covers

BetStop is Australia's National Self-Exclusion Register for licensed online and telephone wagering providers. It should not be described as a protection system for offshore casino accounts. ACMA explains its scope.

Protect the decision to stop

Ask your bank about its gambling-block options and ask a support counsellor about device-level blocking and other practical safeguards. Do not use a different payment method, another operator or a new account to get around a block or self-exclusion decision.

Money and time boundaries

Do not gamble with rent, bills, borrowed funds or money needed by other people. Avoid treating a withdrawal problem, a losing session or an expiring promotion as a reason to deposit again. A published RTP is a long-run game-design target, not a promise that a session will recover a loss.

If an offshore account has a problem

Keep a record of the account conditions and your communications. Use the operator's formal complaint process, and seek qualified advice where needed. This website cannot retrieve a balance or guarantee that a foreign licensing body will resolve a dispute.